Destination Cleveland is Hiring!

//Destination Cleveland is Hiring!

JOB DESCRIPTION Destination Cleveland ISES

Job Title:
Convention Services Coordinator
Approved By:
President & CEO
Convention Services
Approved Date:
FLSA Status:
Reports To:
VP of Convention Services
Position Type:



The Convention Services Coordinator position is responsible for providing convention service support for meeting planning clients and Destination Cleveland’s partner services and amenities. This role will handle contracted meetings and conventions as assigned and provide pre-promotion, marketing and onsite services to customers. The coordinator will also assist and support housing, events and overall departmental service needs. This is a key convention services position responsible for working with customers, local partners and other departments, community awareness and overall department support as needed and directed by the Vice President of Convention Services.


  • Manage groups of 500 attendees or less offering services including but not limited to pre-promotion through on-site needs.

  • Manage the service only meetings and events as assigned by the Vice President of Convention Services.

  • Handle all general inquiries and material requests.

  • Plan and coordinate all site inspections and familiarization (FAM) appointments and itineraries.

  • Maintain and update the services database for account and contact accuracy and consistency.

  • Distribute and deliver materials to meetings and conventions as directed by the Convention Services Managers.

  • Assist with online housing program (currently Passkey) room audits on select citywide conventions and provide backup assistance to the Senior Convention Services & Housing Manager as required.

  • Provide assistance in executing events as requested by the Director of Convention & Event Experience.

  • Manage inventory of print materials at the Convention Center and in-house.

  • Aid in coordinating offsite services meetings to new partner venues.

  • Represent the convention services department during partner orientations and present information back to the team.

  • Assist with special projects, events, reports, research and other duties with the assistance of the Vice President of Convention Services.

  • Handle miscellaneous duties above and beyond the job description as directed by the Vice President of Convention Services.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Excellent communication and organizational skills

  • Detail oriented

  • An independent work style and a high level of critical thinking

  • Ability to be proactive and manage multiple projects simultaneously

  • Ability to set priorities and meet deadlines

  • Knowledge of and keen interest in the Cleveland area

  • Willingness and ability to work well with others within the organization and in the community, acting as a liaison between Destination Cleveland and partner organizations

  • Willingness and ability to work flexible hours, including evenings, weekends, and holidays based on client and office demands

  • Ability to effectively present information and respond to questions from customers, managers, staff and the general public

  • Understanding of “team” concept


  • A minimum of 1+ year of related experience and/or degree from an accredited institution is preferred.

  • Demonstrated written and oral presentation skills is a plus

  • Knowledge and understanding of hospitality industry is a plus

  • Working knowledge of computer systems and related software applications, specifically Microsoft Office, Word and Excel.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Viewing computer monitors.

  • Sitting.

  • Standing for community functions, presentations, etc.

  • Ability to lift up to 25 pounds.


Office environment; moderate noise.

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By |2017-08-21T15:42:49+00:00August 21st, 2017|Help Wanted|0 Comments

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ILEA Cleveland VP of Communications